Customer Service

501 Arborway
Boston, MA 02130 USA

Fax:    800.28.BICON (282.4266)  •  617.524.0096
Voice:    800.88.BICON (882.4266)  •  617.524.4443

Office hours for customer service are from 8:00am-5:30pm Mon-Fri EST from September-May.
Orders received by 4:30pm EST Mon-Fri will be processed and shipped the same day when possible.

Office hours for customer service are from 8:00am-5:30pm Mon-Thur EST and 8:00am-3:00pm Fri EST from June-August.
Orders received on Fridays after 2:30 PM EST during the months of June, July, and August will be shipped the following Monday. 

Return Policy

Items returned within 30 days from the date of purchase are eligible for full credit.

Items returned between 31 and 90 days from the date of purchase are subject to a 15% restocking fee.

Items will not be accepted for credit after 90 days from the date of purchase.

Items must be in their original undamaged and unopened packaging with all seals intact.

Implants and abutments being returned for exchange must have at least a two year shelf life remaining.

Expiring product is not a valid reason for returning or exchanging product.

Shipping charges for any return must be paid by the customer.

Individual items from a kit or previously exchanged items can not be returned for credit.

Return Procedure

Call the Customer Service Department at 800.88.BICON to receive a Return Authorization Number (RA#). The granting of an RA# does not guarantee that the product will be accepted for return. All return policy conditions must be met for the return to be processed.

A copy of the corresponding invoice must be enclosed with the shipment.

Send all returns to:

Bicon Returns Department

501 Arborway

Boston, MA 02130 U.S.A.

Items missing from package, or damaged due to improper packaging will not be given credit.


Claims for short shipment must be made within 48 hours of receipt. ICC regulations require that claims for damaged merchandise be made with the carrier within 10 days of receipt. Do not accept damaged shipments unless such damage is noted on the Bill of Lading at the time of receipt. Bicon will not issue credit for shipping damages unless the above procedure is followed.

California Proposition 65

Proposition 65, officially the Safe Drinking Water and Toxic Enforcement Act of 1986, is a law that requires warnings be provided to California consumers when they might be exposed to chemicals identified by California as causing cancer or reproductive toxicity. The warnings are intended to help california consumers make informed decisions about their exposures to these chemicals from the products they use. The California Office of Environmental Health Hazard Assessment (OEHHA) administers the Proposition 65 program and publishes the listed chemicals, which includes more that 850 chemicals. In August 2016, OEHHA adopted new regulations, effective on August 30, 2018, which change the information required in Proposition 65 warnings.

We are providing the following warning for products in this website:

WARNING: The medical devices and products mentioned in this website may contain chemicals known to the State of California to cause cancer, birth defects and other reproductive harm.